christina cosmetics cancellation

I have attached a screenshot of my search. they refused to credit me for what they never sent. You can find contact details for Christina Cosmetics above. Christina Sullivan, in her way of paying it forward, believes this gift goes beyond just makeup; empowering each woman to feel confident in her appearance to restart her life. Customize your Rewards Program Since I still really wanted to try the product but not get ripped Poor customer service - took debits but never sent product - took 2 debits each time never changed address change after reported refused to refund money or send new product. I have no intention of letting this go. Your return has been received and you account refunded per the terms of service. The 1 Minute Miracle makeup! The Customer Care Team If you do an internet search with Christina Cosmetics and complaints you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared. its gorgeous! Firstly, we did not take money from your account, AGAIN. I didn't like the product, but didn't want to deal with returning the product so I kept it. You keep doing this and never can get through to them. I am anxious to see if collections starts calling. This company is AWFUL.. it's not worth your time and your money. Well, I dont like how they stole my money and that they act like they have no responsibility to fix the problem. They asked me to check with my local post office (like it's my fault and I had to fix it). If by chance its unopened you can just refuse it and USPS will return it at no change. The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. Who needs such hassle! I explained that I want to cancel and do not want any more product and she said that the renewal does not offer a money back guarantee and that they may be able to convert my purchase to a one time for 59.99. Help the other unsuspecting women out there who have been drawn in by the infomercial to sign up. Thanks for the heads up. They are fully aware of what they are doing because they obviously scour the web looking for negative posts to try and answer or to have them removed to make it look like they care. I did a search to see if we received any emails, from you and we did not. chance to re-order. REQUEST - If you have had a bad experience with this company, please dont just shrug it off. Christina Sullivan is a hairstylist and makeup artist who has worked with thousands of celebrities, super models, and real women. Otherwise, we would have been. We have listened to our customers over the weeks, months, and years, and have implemented your ideas to make us become a better company and provide better customer service. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I don't need any additional headaches in my life right now and will definitely not order anything from them. Customer: I didnt know there was a second payment. Then, you're also stuck with product you didn't want because you got your 'automatic' shipment sent to you too early. Christina Cosmetics has an average consumer rating of 2 stars from 37 reviews. This comment was posted by a verified customer. Tried several times to call. Give the perfect gift this holiday season, or treat yourself! What an incompetent staff, when I have called about this more than once trying to rectify. Our Company policy and Terms of Service is available to everyone online at www.ChristinaCosmetics.com I love the Christina Cosmetics line and products, but they completely disregarded all requests I made to discontinue my automatic quarterly order. I called and left a message that they needed to refund my money since I cancelled the order the day before. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Claim it and get a lot of features. Thanks again! I dont believe them not for one minute. Stream millions. Will not order again. I've gone round and round many times with numerous different people, to ultimately get (Melissa it might've been) who got nasty with me, told me $19.95 was the final offer (for a $47 refund) and then she hung up on me when I told her I was contacting the BBB. I called to change my address, and no one recorded the change in the record. Then she hung up on me and called back to say that we were disconnected and that her supervisor (head crook) was in a meeting. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order. You cannot cancel online which is ridiculous and when you call you get idiots that say they have cancelled yet you get a charge on your credit cardand more worthless product Solution: Cancel your card, report fraud and get a new card issued so that Christina Cosmetics does not have your number. $6995 ( $69.95 / Count) Amazon Music. We have lots of videos on our products page for women who need less pigment and for this reason we created and published our most popular custom compacts:https://www.christinacosmetics.com/products/ It will show you how to use the compacts you have to find your best color combination. THEY BETTER QUIT OR I WILL OWN THEM AND SHUT THEM DOWN. I asked Melissa to put a supervisor on the line - she told me there is no supervisor there. I got my order in the mail 3 days later and called again saying as soon as my money was refunded I would mail the product back. Perfect Pigment 2 is a gorgeous mix of neutral & golden minerals for olive & tan complexions. If you do an internet search with Christina Cosmetics and complaints you will find that there are many people who are complaining and we need everyone to report so the truth is widely shared. They were NOT authorized to take further payments from my account, I sent the product back that they never should've sent out to me to begin with, and now I've spent 2 months trying to get my money credited back to my account! You call their 800 # and #7 is the option to cancel - well you get a recording every time that says they are having a high volume of calls, please call back at another time. The representative just kept lecturing me like a child about how she did not like what I was saying or how I was talking to her. At Christina Cosmetics we pride ourselves in providing the best We hope this information is helpful and you will visit our website at www.ChristinaCosmetics.com and on Facebook or call our toll free customer service number at 800.543.7207 for any further questions. It takes 1-2 business days to get an answer but I am still waiting on a cancellation confirmation. A live person will answer the call and they gave me no problems when I needed to cancel my auto orders. Now it's Christmastime, so I figure they're busy with business and orders I'll give them an extra week. I used their so-called update function on their website to change my order. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The representative said lots of people do. Find, attract, and. I didn't realize that there was a 2 hr difference in our time zones so I did reach customer service once they opened. BBB is here to help. I intend to tell everyone to STAY AWAY from this company unless you have money to burn and dont mind not receiving the product or dont mind having your money taken with no product received and dont mind poor customer service. I had the same issue with them last year. I have emailed with no response to your customer service email. Your account was canceled when we received your return and issued a refund to your credit card. Be advised they do not communicate with their consumers and will not honor your wishes to stop receiving their product, and charging your account. I have not talked to the real person but just the machine with my orders. 30-day money back guarantee (less s&h) 1 easy payment of $49.90. The representative had the nerve to be insulted that I was upset with her (when I called again after several previous calls) about them continuing to take money from my account. I continued to receive additional orders that I did not want. You keep sending product and bill my credit card. And the tricky little thieves dont tell you that if you dont send the product back you will automatically be set up for another shipment. Go figure. note, that not all people who are complaining have a valid reason for complaining, plenty of companies do not allow online cancellations. I have yet to hear anything regarding that but you take the time to reply to try to save the reputation of this farce of a business. It was in her honor that the brand was named. Often times customers forget and will think they paid for something they did not receive. the deal on-line better is so much different then the one I orignally got! Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Well, I dont like how they stole my money and that they act like they have no responsibility to fix the problem. Now, years later I would like to use the product again but am faced with hesitation due to their unethical practices. In my instance they debited funds from my account twice per month, but I never received any makeup. wow i dont agree with the all this negative stuffreallyGET A LIFE. I did not receive the last shipment. USPS will return it to us at no additional cost, and we will gladly issue a credit upon receipt.". I also had changed my address by phone and the representative said she was not showing a change, plus they had not received any returns. Many of our customers have been with us since 2005. I will never again make a purchase without checking [redacted]s on a company. I am so amazed that these crooks are allowed to do this. Stay away! Dont be fooled by any positive reports that may show up about this company. My emails to them come back undeliverable. Instead use a credit card so that you can protest the debit and reverse the payment if you do not receive the make up. SHAME ON this company for stealing from me. I got into a dispute with Visa about it. They just want your money, and think they are going to hurt you by turning it over to collections. I sent several requests to cancel. MULTIPLE calls back to many different people I finally talk to "Amanda" beginning of December who tells me they will give me a refund minus the shipping, FINE- I'll take the $6 loss, just give me my money back. I cannot get anywhere with their customer service numberthere are no option to cancel. I was trying to find out how to cancel my order before I got started with the offer. The second installment is billed 30 days after the first payment. This product is a good idea in theory but looks caked on. Subscription . I signed up for the auto ship with a debit card that expired in the end of that month, so I thought I would be safe but no they never called to get a new expiration date but still debited my card. charlotte coniglio 7524 champlain rd. Then I was informed that you are automatically enrolled in auto-renewal after 90 days and then you have the option to extend the deliveries. The checkbox states:I have read and agree to the website terms and conditions, which outlines the auto-ship program again, in detail. I HATE CHRISTINA COSMETICS YOU HAVE BEEN WARNED. This is also posted on our websites customer service page under "How to Exchange" or Return: "To exchange or return please click here:https://www.christinacosmetics.com/easy-returns/If you feel you received a shipment in error, you can return it for a refund. I informed her that this was an awful way to run a company, and with such horrible customer service, they weren't going to be able to retain very many customers. However, those terms include cancelling which means I DO NOT WANT TO PAY FOR ANYMORE PRODUCT. They customer services is poor, if not non-existent. I wish that I could give them 0 stars because the deserve that and jail because they are crooks! This comment was posted by a verified customer. ordered a two products online. IF I knew that I had to cancel it within 60 days, I would have, instead of waiting til today. Share your photos and videos with others to prove the truth of your words. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I dont believe them not for one minute. We never debit customers accounts unless we ship products or collect a second installment for merchandise already shipped. All over the internet people with the same complaints. Whether it was poor customer service, non-delivery, unauthorized debits, unable to cancel, or you just didnt find the make-up lived up the hype. You keep doing this and never can get through to them. I called Christina Cosmetics on June 25, 2008 after receiving another compact to cancel any further shipments. Something has to be done about this business/company, charges need to be pressed, something, ANYTHING! ComplaintsBoard.com is a leading complaint resolution website on the Internet. I spoke with a very kind, informative and helpful young lady by the name of Melissa. If it is opened then please let us know if you need a return shipping label and we will be happy to email it to you. Per your online customization request you received your first auto delivery shipment ninety days after your original shipment. So basically I will not get my money back after you take $20 additional dollars for the one-time fee and shipping and handling. Really wish I would've seen this beforeI had a similar experience with Christina's Cosmetics. I intend to tell everyone to STAY AWAY from this company unless you have money to burn and dont mind not receiving the product or dont mind having your money taken with no product received and dont mind poor customer service. I believe perhaps the company listened to complaints and made the necessary improvements. For me the product is absolute garbage and a waste of money. Submit a complaint and get your issue resolved. As I learned, if you use an ATM/Debit card then theres nothing you can do to get your money back. Business's response - by Christina Sullivan: Owner ChristinaCosmetics.comon 7/2/2012: Dear Jenice, The Christina Cosmetics customer service 800 number has actively been in service since 2006. Call back and ask for Michele she is the manager of customer service and she can help you resolve your issue-[protected]. DONT GET CAUGHT IN THIS SCAM! I actually liked the product but needed to change color. Let's consider the products of this brand in more detail. Submit a complaint and get your issue resolved. They are an absolute rip off! Christina Cosmetics - Advice Review and Taken, Christina Cosmetics - Cancelling autoship, Christina Cosmetics - fraud/charged for something i didn't recieve, Christina Cosmetics - Subscription Cancelation, Christina Cosmetics - Unauthorized charges. this company is not only sweet and helpful, but a compact, brush, concealer, lipgloss is all just 39.90 ! www.ChristinaCosmetics.com and click on the customize my order link at If they take money from my account one more time, then I feel like the only thing I can do is to change my bank account and close this account so they cannot steal from me one more time. Whew! The customer ordered through our website where is it marked in multiple locations that the TV offer comeswith an auto-ship. My bank account was drafted by Christina Cosmetics causing an overdraft and 25.00 fees. I did not wait months to do it. They did not even offer an apology for charging my credit card and not sending the product. Featured in Beverly Hills Lifestyle Magazine, New Beauty Magazine, and in several award-winning infomercials, Christina Cosmetics provides recognizable quality even to celebrities and models. I TOLD THEM I ONLY WANTED TO TRY IT NOW I DONOT BELIEVE ANYTHING THEY SAY! This complaint was posted by a verified customer. When I call, they claimed that they did not receive the product back. called for two weeks and left messages on vm. After going through I thought to order some products, as I was always busy with work at home and children at home, I had no time to go out and shop. They REFUSED to give me a refund even though they had take several debits over past months and I only received one makeup order. I feel like Christina Cosmetics is accusing me of lying, otherwise they would have replaced the lost shipment. We do not accept emails as most customers who call also email resulting in multiple agents returning the same customers call. Every call that comes into customer service is recorded whether it is answered or a voicemail left. Customer service acts like they will promptly fix your order, refund your credit card, re-ship the correct product etc, but wrong. I am also having a problem with these people. Because i was unaware of the charge i got charged an insufficient funds charge of $27 to boot! NEW! I guess I'll see. The Customer Care Team I could see someone perhaps buying two colors, but buying two complete sets of everything each time who does that? When the product arrived I was not home so I couldn't refuse the delivery so I decided to keep it since my card was already charged but I want to cancel my order/account. If customers dont want auto delivery we have a One time only option. You have to continually follow up with them and eat the costs you've incurred without intending to. The auto delivery is repeatedly advertised throughout our 30 minute infomercial. And SHAME ON them for not even trying to work with me after I had reported my problem several times. You placed your order and customized your shipment online the same day; 2.24.2012. IF YOU WISH TO CANCEL YOUR MEMBERSHIP, YOU MAY DO SO BY EMAIL ONLY DURING THE COVID PANDEMIC @ customerservice@christinacosmetics.com . Customer Reviews are not used in the calculation of BBB Rating. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. I was told that I odered off the internet and that I was put on a 90 day automatic charge to my credit card and that IF I didn't like the product, I should have cancelled 60 days after the original order. If you don't like the product, you can almost never find away to cancel. Christina Cosmetics should not be in business with this horrible customer service. I called my credit card company and they are blocking them from charging me. I called several times and they sent me a picture of my order before it left their facility. They tell me that since I was signed up for the auto shipment they do not honor refunds, all they can do is offer me back my product for $3, although it was their fault their agent incorrectly noted my account. it had been hard for me to find a good color for my face seeing as i am italian and very olive. And SHAME ON them for not even trying to work with me after I had reported my problem several times. Called for two weeks and left a message that they needed to refund my and. Get an answer but I am also having a problem with these people into service. Cosmetics should not be in business with this horrible customer service is whether... 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