We understand that it can be frustrating that we are no longer offering multi-ip for residential customers, and apologize for the inconvenience it may cause. See photo, SpeedTest, enough said, server is from South Bend, Indiana. Where do you configure the dual WAN? No way I'm going to be paying $200+ per month for a second connection, nor upgrade to their 2.GB plan because that would still have the same issue I have now. Connect the Ethernet cable to the Ethernet port on your computer and to either Ethernet port on the rear of your SB8200. Modem/router seems to be working fine. Answer This document describes the basic installation process for the S33 cable modem. So far so good, right? In my case I have a Wi-Fi6 router and 1 main desktop with a 10GB Ethernet port. @EG thanks so much for doing this, I really appreciate it and the information. RF splitter (for additional coaxial cable connections, such as a set-top box or Smart TV), Ethernet cable for each additional Ethernet-enabled device, Web browser access - Internet Explorer, Google Chrome, Firefox, or Safari. 8 Rear Panel Troubleshooting. I have a T25 Arris surfboard. ARRIS disclaims proprietary interest in the marks and names of others. Before Installation Before beginning the installation, check that the following items were included with the S33 cable modem: Power Supply Software License & Regulatory Card Quick Start Guide Additional Item Needed (Not Included) I attempted setting up Link Aggregation on my Orbi Router which as a feature for that, then I also tried looking up on the modem configuration, but I couldn't find anything related to link aggregation in the modem settings themselves. Hand-tighten the connectors to avoid damaging them. Great tiny modem. hVn7>&(p7 Kun(>(VY@iS3+]%u^f8. Enter. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and the names of their products. My XFINITY modem was dropping at least once a day AND I was getting frustrated with the poor performance so I started researching the plans. Spectrum at first said it was a signal issue on the line, fixed it then said it was the modem after testing it. The consent submitted will only be used for data processing originating from this website. To receive high-speed Internet service, your service provider may request the Media Access Control (MAC) address (see HFC MAC ID) and Serial number (see S/N) listed on the cable modem label. . Utilize tools and accessories that make indoor and outdoor installations and maintenance quick and easy. Thank you @EG for bringing more visibility to this topic and @RealAct we would be happy to further assist with this. Nx$~(z$B.f\PTy"Y4Tb1,EmmMlwTW>C%AF;P' ]&p'4P%xl Page 7 Let's get started. Contents hide. So you enabled LAG in the modem only, or both the modem and your router? Arris SURFboard CM3200 manual 21 pages. The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without notice. Manage Settings on your connected computer or laptop to log in to the S33 web manager.Type the default LAN IP address, 192.168.100.1 in the Address bar and press Enter.The default login is case-sensitive. Check out our portfolio of consumer home networking products for the ultimate home networking experience! It uses DOCSIS 3.1 technology to provide ultra high-speed internet access on your home or small business network. You use Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What kind of router do you have? Keep your data centers, intra-building throughways and telecommunication closets organized with these cable management options. Build a reliable building connectivity foundation with copper and fiber structured cabling and automated management. Thinking of Link Aggregation on SB8200 to achieve 2Gbps, rather get the 2Gbps plan than having to spend on layer 3 switches and yet using Dual-WAN because LAG activated on modem loses second IP. The app is pretty but I do not find it very intuitive. After all my research and returning products , the best Gigabit Combo for a gigabit Cable network. User rating, 4.6 out of 5 stars with 1082 reviews. Modernize micro and pico cell sites to expand capacity and support LTE and 5G deployments. Running wan aggregate by using the 1gbps wan port + LAN 4 to the TWO ports of the Arris S33. My ISP is upgrading all their lines and have have demanded all customer get DOCSIS 3.1 modems. 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Comment * document.getElementById("comment").setAttribute("id","a9267088c1e8412f19dde48d25bb7b91");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. 0 The solution I found it myself, or better said "The workaround". If still unsuccessful, you may have to contact your current service provider to either set up your Internet service or activate your SB8200. Safety starts with understanding how developers collect and share your data. Arris SURFboard CM9200 manual 28 pages. Im also using a Built pc with Wifi 6 Asus Rog Z590a over the 160mhz network . I did get 4-Year Geek Squad Product Replacement. Actually, Xfinity is limiting service and equipment function by limiting the amount of IP addresses we can use on third party modems. hb``` ,@r129.201+:00~tX'"n. ARRIS Surfboard S33 DOCSIS 3.1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox, Spectrum & More | 1 & 2.5 Gbps Ports | 2.5 Gbps Max Internet Speeds | 4 OFDM Channels | 2 Year Warranty 4.5 out of 5 stars 2,134 To save time, make sure you have the Model name (SB8200), MAC (Media Access Control) address (see HFC MAC ID), and Serial number (see S/N) listed on the cable modem label located on the bottom of your SB8200 (also available under Cable Modem Label on page 4). For whole-home connectivity, you can use the Ethernet port on your S33 to connect a Wi-Fi router (separate purchase). This video will show you how to quickly and easily setup your new ARRIS SURFboard Cable Modem & Wi-Fi Router. Your S33 automatically powers ON when the power supply is connected. ARRIS Group, Inc. What is the difference between a router and a modem? What is the installation process for my S33 cable modem? Manufacturer Resources For more detailed technical information on the S33, use the resources below. It's best for cable internet speed plans up to 2.5 Gbps and setup is simple with an . Read about technologies, trends and strategies that will define your network and shape our digital world in the years ahead. Just a quick call to my isp to get it registered and I was up and running, and it looks so much better than the big black box it replaced. C.Connect the power supply to the Power port on the rear of your S33, then plug it into an electrical wall outlet that is not controlled by a wall switch. Home Arris ARRIS S33 Cable Modem User Guide. Purchased and setup on 11/14/2020. Required fields are marked *. Bought to replace my out dated modem. Downstream/Upstream channel search (unlock status). Overkill And thats okay. To troubleshoot Ethernet connection problems, use the table below. Arris SURFboard W6U manual 36 pages. I got a supported and suggested modem by Comcast with one 2.5G port and another 1GB port. Expand coverage for cellular services with distributed antenna systems (DAS) and small cells, and deploy private wireless networks for mission-critical applications. Best Buy has honest and unbiased customer reviews for ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem with 2.5 Gbps Ethernet Port - White. We've seen cases here where they have been able to get this accomplished for customers even when it is not listed in their rate cards, YMMV. We want to make sure your services are able to meet your usage needs while having options when it comes to how those needs are met. View Fullscreen. This manual is available in the following languages: English. All rights reserved.No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC.ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. Well, the problem starts when I then connect the Orbi Router to the second 1GB Ethernet port on the modem, (So the rest of the devices on my home network can get internet) it cannot get a connection at all., The only way I can get everything connected is by connecting the router to one of the ports on the modem and then connecting EVERYTHING else to the router (Standard setup) but when I do that, then everything is limited to speeds of around 940Mbps (Of course because everything is limited to the weakest link, in this case, the router). The EERO has a speed test app inside which is the absolute best place to do a speed test of your modem. Also, after setting up dual WAN you connect your PC normally to one of the router's LAN ports? This way I can have Primary WAN set to WAN port and the USB port asSecondary WAN. I have a home network with 3 computers, two tablets, two cell phones, and like 3 gaming consoles. If someone wants to see speeds above 1Gig, they shall get a modem that has at least a multi-gig port. I did a few speed tests. I've seen the actual app interface for all of a fraction of a second. Compare with similar items From the brand Stop paying for Modem fee Listen. Simply click "User Guide" for more info. Currently, I believe there's only 2 consumer routers on the market that meet that, or only connect ONE device to that 2.5GB port on their supported modem and disconnect all your other devices from the internet. IMPORTANT! Now supporting all our Cable Modem, Cable Gateways (Modem with integrated Wi-Fi) and mAX Mesh router devices. The manufacturer says I need an additional IP from Comcast for both ports to work. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). This manual comes under the category Routers and has been rated by 1 people with an average of a 7.2. We definitely do not want to you feel like you are being forced into using our equipment due to 3rd party equipment limitations. Deliver high-quality video services over HFC and cable networks. I can't decide if it's worth it to go through another router change but I do want the ability to be able to easily manage my network. ARRIS, SURFboard, and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, LLC. The online GUI won't load for me on any of the browsers suggested and doesn't recognize my login info. Evolve your HFC broadband networks to meet high-speed data demands as well as the need for low latency, security and increased capacity. @KAIREWA One question, do you get above 1000Mbps when you have both ports on your modem working? ARRIS Surfboard S33 (S33-RB) Cable Modem DOCSIS 3.1 2.5Gbps - White #BU6828 For Sale ARRIS Surfboard S33 (S33-RB) Cable Modem DOCSIS 3.1 2.5Gbps - White #BU6828 . Works great and is super fast! Really great service. I would appreciate the help.. That is the ONLY solution I have found to my particular problem. They are phasing it out but I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. FYI dual WAN and LAG may not work to output 2.5Gb as the bootfile may not allow that to happen which is why I say Im left with 1IP when I switch on LAG on my modem. Ensure superior protection, reliability and scalability for your indoor and outdoor networks. The ARRIS SURFboard S33 DOCSIS 3.1, first announced in November 2020, sure is an interesting Multi-Gigabit cable modem. I would be willing to give this a higher score, but there is one MAJOR flaw in the app. ARRIS disclaims proprietary interest in the marks and names of others. When you choose ARRIS SURFboard, you're joining a 60-year legacy of innovation from the company that invented digital TV and brought wireless Internet into the home with the first cable modem gateway. 7 Front Panel Troubleshooting. I would love to keep this modem if Comcast would drop in and help with the two IPs setup, because it is an excellent modem, but then again, if they don't maybe I can try the modem you mention as it also seems pretty good. I just changed my internet plan to 1000Mbps/1GB plan with Xfinity. SURFboard S33 DOCSIS 3.1 Cable Modem User Manual. However, the cable provider must provide an Internet IP Address to each devicefor Internet access. Really frustrating. Stay up to date on the latest topics . The SURFboard S33 is a DOCSIS 3.1 cable modem. Next Gen modem will keep you connected for years to come would highly recommend! Evolve your existing infrastructure to a hybrid-fiber coaxial access network that meets your performance, time-to-market and cost requirements. EU/UK Product Declaration of Conformities (DoC) EU and UK Power Supply Information . View the manual for the Arris SURFboard S33 here, for free. @ComcastEva @ComcastAaron @ComcastMorgan or any other employee could you please help? August 10, 2021 September 15, 2021 Leave a comment on Arris S33. Modernize macro cell sites to expand capacity and support LTE and 5G deployments and wireless backhaul. @RealAct, Our configuration does not limit the customer's ability to use multiple ethernet ports, hence why you are able to switches as well as both ports on the equipment we lease. Works great. January 12, 2021 Leave a comment. I explained to him that it was brand new and confirmed the model number I gave him directly from their documentation. @RealActrealistically for SB8200, each port pushes 940-ish Mb. So I have tried having dual WAN setup with SB8200 modem, ASUS GT-AXE11000 router using 10 CAT8 cables. Maybe then cannot have your same setup. docsis 3.0 cable modem (31 pages), Docsis 3.0 wi-fi cable modems with mcafee secure home internet (63 pages), Docsis 3.0 telephony modem for xfinity customers (43 pages), Manual will be automatically added to "My Manuals", Connect the S33 to Your Client Device (Computer), Caring for the Environment by Recycling Your ARRIS Equipment, Modem Arris SURFboard S33 Quick Start Manual, Modem Arris SURFboard SB6121 Quick Start Card, Modem Arris SURFboard SBG6900-AC User Manual, Modem Arris SURFboard SBG6900-AC Quick Start Manual, Modem Arris SURFboard SBG6950AC2 User Manual, Modem Arris SBG6950AC2 Quick Start Manual, Modem Arris SURFboard SBG6950AC2 Quick Start Manual, Modem Arris SURFboard SBG7580-AC Quick Start Manual, Modem Arris SURFboard SBV3202 User Manual, Page 4: Safety And Regulatory Information, Page 8: Caring For The Environment By Recycling Your Arris Equipment, Page 10: Additional Items Needed (Not Included), Page 15: Establish An Internet Connection, Page 16: Using The Cable Modem Web Manager, Page 20: Monitoring Your Cable Modem And Connected Network. Arris SURFboard SBG6400 manual 92 pages. SB6183. Boom 700+ Mb/s all day long with no drops in over the 3 weeks I've owned it. BEST BUY, the BEST BUY logo, the tag design, and MY BEST BUY are trademarks of Best Buy and its affiliated companies. The SURFboard S33 is a DOCSIS 3.1 cable modem. Connect the Ethernet cable to the Ethernet port on the computer or router and to the 2.5 GE Ethernet porton the back of the S33cable modem. Is your question not listed? Or upgrade speed to 2Gbps. . So I have a asus router, I use the dual wan setup, 2 1000 Mbps Ethernet connect ions from my multi gig modem, I achieve 1400+ With just one ip. @RealAct if they do provide you with an additional IP address, you would need to enable LAG on modem then hardwire each WAN out to an enabled LAG router. The better your problem and question is described, the easier it is for other Arris owners to provide you with a good answer. Arris SURFboard S33 manual 28 pages. A router then distributes the Internet signal to the devices connected to the router. The setup process to get my device registered with my ISP was seemless. No part of this publication may be reproduced or transmitted in any form or by any means without written permission from ARRIS Enterprises, LLC. The S33 connects to the existing coaxial cable connection in your home. I also need to research and see if my Netgear Orbi router would work well like that. I can only get one LAN port on my modem to work at a time, when I restart the modem whichever gets the connection first that's the one that works, the other port is dead. @jlavaseurwould you please share your load balancing ratio and the DNS that you use? The developer provided this information and may update it over time. I've been using this for a week and it's been rock solid - no errors and no unexpected disconnects. The soft blue light assures you it is receiving power and presumably is working correctly. 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Technical information on the rear of your SB8200 Xfinity is limiting service and equipment function by limiting the amount IP... Router then distributes the Internet signal to the router starts with understanding how developers collect share! To the existing coaxial cable connection in your home ( VY @ iS3+ ] % u^f8 fiber structured and... Best Gigabit Combo for a Gigabit cable network foundation with copper and fiber structured cabling and automated.. Get a modem that has at least a multi-gig port and deploy private wireless for... What is the absolute best place to do a speed test app inside which is the solution!, time-to-market and cost requirements plan with Xfinity logo are all trademarks or trademarks... Logo are all trademarks or registered trademarks of arris Enterprises, LLC a home with. Service or activate your SB8200 you please share your load balancing ratio and the DNS that you use employees... And increased capacity evolve your existing infrastructure to a hybrid-fiber coaxial access network that meets your performance, and... Interface for all of a second portfolio of consumer home networking experience no drops in the... And mAX Mesh router devices ) and small cells, and the arris SURFboard S33 a... Inside which is the installation process for the S33, use the Ethernet to... I also need to research and returning products, the cable provider must provide an Internet IP to... Phasing it out but I do not find it very intuitive by shaping the networks of future with CommScope x27!