The level of volatility will only increase in 2022. The 2021 Gartner Hybrid Work Employee Survey of 4,000 employees in January 2021 revealed six perception gaps that employers must resolve in order to improve the employee experience and therefore engagement. Gartner Terms of Use All rights reserved. Please refine your filters to display data. For those who cant easily access the office but enjoy working alongside peers, employers can subsidize memberships to co-working spaces. But when we also consider inflation, real wages have declined. Leverage Gartner future of work insights, data and tools to move beyond the hype of predictions and help your organization leverage the opportunities ahead. "A blended learning approach [integrating asynchronous and synchronous learning] can be a powerful way for managers to learn empathy and other difficult skills like adaptability and resilience," said Todd Moran, chief learning strategist for NovoEd, a collaborative learning platform headquartered in San Francisco. We dont want to just virtualize what we used to do in a prior era, because thats what we have always done, Cambon said. Employees talking among themselves will be an important part of creating a safe workplace. 05 Reality Hybrid workforce models offer a critical opportunity to reinforce culture Employees don't magically imbibe culture simply by entering a physical workplace. This is a problem, Cambon said, and it is the leading cause for employee well-being concerns around fatigue and burnout. Creating a hybrid strategy that works and makes employees feel safe requires companies to clearly communicate when people should work from the office and when they should work from a different location. Flexibility can be a powerful recruitment and retention issue, as evidenced by a recent Future Forum survey in which 70 percent of respondents said they were "willing to walk" if they didn't get the flexibility they want and need at work. By clicking the "Begin Download" button, you are agreeing to the While this shift may slow attrition, it requires substantially empowering managers. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, The 2021 Gartner Predictions for the Future of Hybrid Work, Unleash the Potential of a Hybrid Workforce, Marketing at a Technology/Service Provider, 2.4 times more likely to report high employee engagement, 2.7 times more likely to report high discretionary effort and intent to stay. In 2022, organizations will adopt new employee well-being measures that capture the financial health, mental health, and physical health of their employees to more accurately predict employee performance and retention. While that will define the start of the year, we expect that there will be numerous high-profile companies that change course and demand that employees return, full time, to the office. Some of the key takeaways are below. In todays labor market, companies are paying 20% compensation premiums to hire new employees. } and In this eBook, we detail post-COVID workforce trends (like remote work), the associated implications and how to address each to ensure employees and the organisation are set up for success. Attend webinar: The 2021 Gartner Predictions for the Future of Hybrid Work. By clicking the "Submit" button, you are agreeing to the The global Gartner survey of 4,953 technology product and services users in April through June 2021 revealed three ways in which users can impact enterprise software adoption: Personal Adoption. As more individuals are getting vaccinated, business leaders need to shift their thinking from the abstract question of where employees will work to the reality that there is a specific day on the calendar that some kind of return to the office will actually occur. $("span.current-site").html("SHRM China "); Employers that dont offer flexibility will see increased turnover as employees move to roles that offer a value proposition that better aligns with their desires. At Drift, the HR team relies on frequent employee surveys to find out what's happening in the organization and uses that data to support recommendations for changes to HR policies. A Gartner survey of more than 4,500 knowledge workers and 200 HR leaders showed that in- office mandates drove connectedness sharply down. It also means understanding when employees should work together, apart, and when it makes sense for them to work together, together. Leaders in oil and gas and manufacturing have long embedded safety moments in their workplaces to prevent injuries from occurring. Many of our employees shifted from an office setting to working from home when the pandemic started. Despite widespread plans to adopt hybrid models, just 21% of HR leaders polled in Gartners recent webinar indicated they have a clear vision for the future role of the physical workplace. Gartner Terms of Use Employees are much more willing to take on a longer commute when they must do so less frequently; the pool of potential employers expands alongside employees commute tolerance. According to a 2022 Gartner survey of 405 frontline worker managers, 58% of organizations that employ frontline workers have invested in improving their employee experience in the past year;. It includes collaboration tool monitoring and can also gather calendar data. Second, many employers are concerned that a vaccine mandate might not survive a series of ongoing court challenges. Gartners over 170HR experts are trusted advisors for over 4,000 HR leaders. "Flexibility isn't just about location. As economic conditions sour, leaders may be tempted to take back more control over work by, for example, mandating a rigid return to the office. According to our analysis of S&P 500 earnings calls, the frequency with which CEOs talk about issues of equity, fairness and inclusion on these calls has increased by 658% since 2018. Fill out the form to connect with a representative and learn more. Organizations must also offer guidance on the use cases and advantages of each work mode so that employees know when and how to use each most effectively. var currentUrl = window.location.href.toLowerCase(); Gartner research on hybrid workforce models, remote work, the gig economy and contingent works can help you decide how to best structure your organization for maximum output. The pandemic has also shown a light on the different personality types that exist in our workforcesand they dont all thrive in a one-size fits-all approach to work. Employees have been asked to bring their whole self to work as organizations try to create a more inclusive and productive work environment. This goes beyond managing employees specific responsibilities and extends to managing their perception of their career trajectories, the impact of work on their personal lives, and their relationship with the organization as a whole. Then, HR leaders must understand the supporting processes and technology needed to enable employees to flow seamlessly between on-site and remote working modes. The Nationthailand. The question of how to return to the office will be more challenging than the abrupt shift to remote work was in March of 2020, given the variability of rules, regulations, and peoples vaccination status. and 8 a.m. 7 p.m. For instance, HR and business leaders should together invest in improving the personalized worksites of employees who will continue to work from home at least some of the time (e.g., with ergonomic chairs, caregiver support or fitness memberships). Earn badges to share on LinkedIn and your resume. About one-third of newly remote or hybrid employees report their organizations culture has changed since starting to work remotely and most of them say its a change for the better. Currently, these responsibilities are widely diffused across HR, legal, communications, and other roles in the organization. "Work must become an inviting and inclusive destination where each employee can reliably seek mental well-being support, peer recognition and a sense of belonging," said Flore Pradre, research director of global work dynamics at JLL, a commercial real estate and investment management firm headquartered in Chicago. "Many employees started to partially return to the office in 2022, but the . According to Gartner data, 94% of midsize businesses will have some mix of in-office, remote, and hybrid employees when they reopen their offices. Uncover the complete picture of your organisations resilience through HR analytics. The goal is quality of output, outcomes, and deliverables, as well as employee well-being. Learn how to create a winning business plan. creates complexity in managing the entire process. Much like with traditional wellness programs, engagement with these physical wellness programs will often be fairly lackluster, and some companies will go too far and elicit a backlash from employees who dont think their employer has a role in their physical health. Instead, roughly half of large employers will maintain a testing option in order to comply with the Biden administration rules. Error submitting the form. "The hybrid model is a win-win as long as there is an authentic culture of connection and humanity to support it," said Chris French, executive vice president of customer strategy at Workhuman, a global performance management platform. A hybrid approach will allow employers to meet employees new flexibility preferences. Even if the law is on the employers side, the reputational damage that could result from a legal fight doesnt seem worthwhile for most companies. They found that their workforce is a lot more resilient than first thought. "The role of HR is to work with managers and leaders to help them with this transition. The first reason people prefer hybrid work is to avoid a commute. Remote Work Trends, Expectations and Concerns Intentional collaboration is the idea that HR should be thinking about innovation by design in the workplace rather than relying on serendipity or spontaneity. There are fewer signals to disconnect at the end of the day in a remote environment, for example. What keeps me up at night is that we'll fail and that will be an excuse to revert back to the old way.". When companies invest in the growth of their employees, it sends a message that they care about them, which reconnects them to the organization and creates a sense of shared purpose, he said. Technology needed to enable employees to flow seamlessly between on-site and remote working.... Prefer hybrid work compensation premiums to hire new employees. processes and technology needed to enable employees to seamlessly... 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