All exchange and cancellation options are passed on to these partners for your benefit.No matter how you buy, directly from Broadway Inbound, at the box office, or from your favorite travel site or agent, dont miss out on this exciting time. Guests may receive partial refunds if the face value of the original ticket is higher than the face value of the new ticket. 2. -Working with a team of supervisors to ensure quality work of the . Although all Broadway shows state "no refunds or exchanges" when you purchase their tickets, many shows will actually give you a refund or exchange if you ask nicely. New special offers may not be applied to exchanged tickets. If your show has a delivery delay in place, it will be noted during the checkout process. Broadway.com gift certificates can be used for any Broadway or Off-Broadway show currently playing in New York City that are sold through Broadway.com. Guests who do . Right now, individuals can exchange or refund up to two hours prior to the performance. There is always some clueless person on eBay or StubHub putting a price on their Broadway ticket that is out of touch with reality. Theyare available to support any of your Group Sales questions. Exchanges may not be made for same performance. If you have any questions, please . Any patron who has purchased tickets directly through us can call our ticketing hotline at (855) 801-5876. RUNNING TIME: 2 hours and 30 minutes including a 15 minute intermission. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. If you purchased tickets from Telecharge for a suspended or canceled performance, you will receive an email with instructions to refund or exchange your tickets. Tickets purchased with a gift certificateare subject to Broadway.coms standard service charge, which may equal up to42.5% of the ticket price. View the timetable for the 464 bus from Sir Thomas Street to Shorefields / Pollitt Square including bus times and days of operation. Broadway Ticket Buyers Are Sometimes Stuck With Extra Broadway Tickets That They Cannot Use. Product; Solutions. You might want to increase your price by that amount to ensure that you get the total sale price you want. This will not happen on the phone or on their website or even via email - you must visit the box office in person. For information about groups of 10 or more persons, or to purchase tickets, contact Groups Sales Box Office at Broadway Inbound, click here. So refunds on Broadway tickets do exist - it's not quite as simple as taking bad lettuce back to the supermarket, but it is possible to get a ticket refund and people are getting them every day. To Kill a Mockingbird This is a great example of why a duopoly like this should not be allowed to operate as it discourages innovation and consumers suffer when The Shubert Organization fails to put together an effective business continuity plan for these kinds of events. Broadway Inbound also gives its patrons the inside scoop on practices like booking early to save, since many shows offer early-bird . You can send the gift certificate to the recipient or to yourself via e-mail. What if I have a problem when I arrive at the theater? The Organization currently owns and operates seventeen Broadway theatres, six Off-Broadway venues, the Forrest Theatre in Philadelphia, as well as Shubert Ticketing and Telecharge, providing every segment of the entertainment industry with a single source for . Not redeemable for cash unless required by law. Disputes shall be arbitrated on an individual basis. We're in close communication with the box offices and we're aware of their policies, even as they change. . 'BroadwaySF' and 'We', 'Our', 'Ours' and 'Us' refers to Broadway San Francisco/ATG Tickets US, LLC, whose office is at 1182 Market Street, Suite 200, San Francisco, CA 94102. . Please read these Broadway.com Purchase Terms and Conditions ("Purchase Terms and Conditions") before using this site or making a purchase. What do I do if my show closes before my performance date? Any issues can usually be cleared up easily from there. However, Broadway.com is not an obligor to certificateowner. Terrific! Broadway theatres are now offering refunds and exchanges for tickets purchased for all performances through January 3, 2021. But if you really want to get back the money you put into it, then you can try listing it at face value as long as possible. North American customers can call 1 (855) 464-9778 or use their online chat support here. It is amazing just how many people fail to understand this last statement. Sacramento, US 95824 . We often just drop the Broadway tickets off there and they are always used (we check), even it is a couple of hours before the show, so it makes it worthwhile. REFUNDS/EXCHANGES. Get a 20-minute demo customized for your business & pain points. Information will be updated as it becomes available. You and the other folks who couldn't manage to get tickets in advance stand there biting your nails, hoping something will become available at the last minute. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. Reseller Notice: Broadway.com is for the secondary sale of tickets, and the price of a ticket we offer for sale may exceed the established price of the ticket. If you have a problem picking up your tickets, please stay at the theater and call us or have the box office call us. Buying Broadway tickets on eBay can have its advantages, as tickets are obviously more expensive than face value, but less than the price from a ticket broker. This is because ticket brokers often buy the insurance just in case they cannot sell the Broadway show ticket. These Purchase Terms and Conditions do not apply to purchases through our affiliated entities, Group Sales Box Office, LLC, John Gore Theatrical Group, Inc. (dba Broadway Across America), and Eagle Eye Entertainment Inc. (dba Broadway Across Canada). Broadway in Atlanta and the Fox Theatre are not responsible for the refund practices put in place by secondary ticket . (This applies to productions at the following venues: Brooks Atkinson Theatre, Gershwin Theatre, Lunt-Fontanne Theatre, Marquis Theatre, Minskoff Theatre, Nederlander Theatre, Neil Simon Theatre, Palace Theatre, Richard Rodgers Theatre.). We will be in touch with you in the next few weeks to rebook you into a new performance date. Will Call. You must do this in-person at the box office well before the scheduled performance. Read More; For more information about our COVID-19 health and . In some cases, this is to allow us to verify that customers have not exceeded ticket limits put in place because of high demand. Refunds are available for group ticket orders. A PORTION OF BROADWAY.COM'S CONTENT IS SUPPLIED BY THIRD PARTIES. New York, NY 10018. . Howdy ya'll, maybe you've seen ads on youtube for Payton Welch's program, "Inbound Closer", where he says they'll teach you to make bank by closing sales calls for people who are already interested in buying courses and stuff like that (like from what I can tell, when people are interested in buying a course they'll want to call a phone rep first before paying over a thousand bucks, so you're . Exchanges may not be made to change the number of tickets. My seats are not in numerical order, are they together? The Broadway box offices had to give ticket refunds because the shows were completely cancelled and people didn't know when the shows would resume, so they couldn't really get alternative dates and a refund was the only appropriate response. 5941 Power Inn Road. Broadway Inbound works exclusively with travel press from around the world to promote Broadway to the tourism industry and international travelers. Do not expect a quick turnaround as they will need up to 5 business days for a reply and even then it might just be an auto-responder as Telecharge (and the Shubert Organization) is not known for good customer service and their website has always been a mess. All ticket sales are final. Our Groups Sales department is available to answer any questions you have. CA, CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights arising by reason of your Ticket purchase (except for matters that may be taken to small claims court). While going to the theater is certainly a special occasion, there is no required dress code. Your refund should post to your account within 30 business days. Ticket refunds are usually only done for shows that are in the top-5 shows on Broadway and where they will have no problem in reselling the tickets. The partnership will provide travel agents across the world with the necessary tools and knowledge to encourage travelers to book Yankees tickets in advance, allowing them to make the most of their time in New York City. The Broadway League announced today that Broadway performances in New York City will be suspended through the remainder of 2020 due to COVID-19. For assistance, or If you have questions, contact Shubert Audience Services at 212-944-3700 or audienceservices@shubertorg.com. As you can imagine, we are processing a large number of bookings, so please bear with us during this busy period. I booked through the official site and they were emailed to me. Exchanges will only be made through original point of purchase; for group sales, exchanges can only be made through the original Agent. We hope that you're able to make it to your show, but there may be a way that you can still use your tickets if . CO, NM, TX) a valid Mexican voter registration card and/or inbound and outbound travel documentation. Broadway.com, Broadway Inbound, TDF, etc. Unfortunately, many of these sources are not operating at a full staff complement so the quality of the response may not be at full strength. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. For tickets purchased as part of a group, the exchange or refund request of the guest needs to be handled by the group sales agent or agency who coordinated the group booking. Refunds are only available for tickets purchased directly through Broadway In Boston. With some exceptions, many Broadway theaters generally arrange the seats with even numbers on the right section, odd numbers on the left section and consecutive numbers in the center section. . Safeguard the certificate. Shows Per Week: 8. (However, StubHub does have a Last Minute Service that allows you to drop the ticket off at their office in Times Square, so you can consider that as an option.). Broadway Inbounds mission around the world is to educate the travel industry about Broadway and the world-class entertainment New York City offers. You may also mail in your tickets for a refund to Telecharge, P.O. Free and open company data on New York (US) company BROADWAY INBOUND, INC. (company number 3285230), C/O GILBERT C HOOVER, IV, 234 WEST 44TH STREET, NEW YORK, NY, 10036 Photos & Video: First Look at DEAR WORLD at Encores! If that has not happened yet, then you may need to contact Ticketmaster directly. The section titles in the Purchase Terms and Conditions are for convenience only and have no legal or contractual effect or significance. However, many eBay Broadway tickets are marked "Partial View" and some eBay ticket sellers will try to scam you by failing to mention that fact . Contacting you works so well for groups. Credit card refunds should have occurred soon after the announcement of the show closings, but it took some time for them to process the huge amount of ticket refunds that were due. Our website Telecharge.com provides an unparalleled shopping . Try removing some filters. However, if the show's box office is not allowing for refunds or exchanges, and you have an extenuating circumstance, we will do our . Not a credit or debit card. The long-running West End production of The Phantom of the Opera and the revival of Disney's Mary Poppins have announced that they will reduce their standard 8 shows per week schedule to 6 shows per week. There are always out-of-town families staying there for their children's medical procedures and they are eternally grateful for the distraction of a Broadway Show that gives them a couple of hours of distraction. Usable up to balance only at Broadway.com. . There is no need to contact Telecharge about your tickets. Broadway is getting ready to reopen, and audiences want to be confident and secure in their purchase. The truth is that there is some flexibility to the "no ticket refunds or exchanges" rule. 98 Car Rental FAQs How much is a rental car? Broadway.com's pricing for tickets and services are outlined in detail on every transaction. And our flexible technology, available online or via our API, allows sales right up to the day of the show, secure access to order history and payment, and generous cancellation policies. New COVID-19 requirements you should know about GROUPS: To book your group of 10+ CLICK HERE or call Broadway Inbound 866-302-0995. The flip side of that coin is that you also don't get to benefit from the protection of other ticket selling services. Guests with accessibility questions, or who require additional assistance related to the venues COVID-19 policies may email ticketing@broadway.com. However, don't go crazy. We offer a full refund on any unused Broadway tickets purchased from broadway.citypass.com if the cancellation request is received at least 72 hours before the scheduled event. If this isn't feasible, you may also request a refund.". Complimentary tickets and resold tickets are not eligible for refund. See below for certain refund guarantees that protect you in the case of a cancelled or postponed event. In 2021, The Shubert Foundation awarded a record $32.1 million to not-for-profit and professional performing arts organizations across the country. If you are not dealing with a hot ticket, then you will also want to consider what is more important to you - selling the ticket quickly, or getting all of your money back. Important update: Broadway theatres in New York City will require vaccinations for audience members, as well as performers, backstage crew, and theatre staff, for all performances through February. Prior thereto, we offer live-caption via CART using a hand-held device, upon request with two-weeks' advance notice. You'll probably be most comfortable in casual business wear . 2022 Broadway.com. CARDCO may delegate its issuer obligations to an assignee, without recourse. For additional terms and conditions, please go to www.broadway.com/gc-terms/. We recommend arriving at the theater between 30 minutes and one hour early. On previous trips to the US I have booked tickets for things and had to use the will call/pick up option. For customer service enquiries, you can contact them at customerservice@nederlander.com. Each show now has a different policy, so it may be necessary to contact them directly to understand what options are available for that show depending on the circumstance. Outright ticket refunds are rare (unless the performance itself is canceled or experiences a technical difficulty), but exchanges are not uncommon - so it's a kind of refund, without being a cash refund per se. MARY POPPINS and PHANTOM West End Reduce Performance Schedules. Please visit our Group Sales website for more information. eBay's main fee is the "final value fee," which is based on what your tickets ultimately sell for, and is typically 9% of the total sale price for auction-style listings. It's done by calling up Ticketmaster or Telecharge and asking if they will exchange your ticket for another performance due to some unforeseen circumstance that you have. In these times, Broadway is known for refusing to refund tickets for any reason, other than when the show is cancelled for some reason. Fortunately, there are some options. There is always a manager available from 9am to 8:30pm Monday through Saturday and 10am to 3:30pm on Sunday to take care of box office issues. No refunds will be issued for unused gas. No matter when a show announces that it is closing, you are always entitled to a full refund of your tickets. Other restrictions may apply. The venue or event providers may unilaterally make changes to health protocols according to updated public health guidance and applicable law. The box offices of these hit shows also buy back leftover inventory from ticketing agencies at the last minute. All exchange and cancellation options are passed on to these partners for your benefit. Those holding tickets for performances through September 6, 2020 will receive an e-mail from their point of purchase with detailed information regarding refund . If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. Broadway Inbound's team-up with Contineo comes after a shift in China's visa rules that now allows for 10-year travel visas to the U.S., opening up new freedoms for individual travelers from . If and when we are able, we're honoring refunds and exchanges. Higher Education Increase your application rates; Contact Center Improve your connection rates; Box 998, Times Square Station, New York, NY 10108-0998. If you have your tickets in hand . 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