1. Malaysian Touris Shame on me! Agoda offers customer service support channels such as phone, email, live chat, and social media. Agoda has been reported to several countries government authorities over this. A frequent Agoda traveler who has submitted many reviews mentioned on a forum that some of their less favorable reviews have taken longer to be published than their more positive reviews. I told managers, we dont need to make money on every transaction. I got to see first-hand how it totally screwed up someone elses reservation at check-in. Tried to sign in to their website but they hadRead more , Never ever use this service for your bookings! The booking dropped out mid booking. The woman just hung up. Here are a few tips: Now that you know more about how Agoda works, you can start planning your next vacation. Online travel agencies like Agoda have made it easier than ever to compare prices and find the best deals. This is a similar model to other popular sites like Kayak or Google Flights. Our bank found an email for Agoda. It makes us so upset A manager on duty helped us with our check-in. So they are getting a thumbs up from us. I've spent over $5000.00 USD annually with Agoda. I would like a full refund of the price of the hotel room. I booked a hotel for a friend, I was charged, my friend was confirmed and when he arrived at the hotel the reservation was cancelled. While I completely agree its good to be careful when using a third-party booking system (yes, double-checking directly with the hotel is what I always do), this article does in no way uphold to any standard of journalism. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Agoda has a comprehensive help section on its website, which includes FAQs, contact information, and a live chat function. But what if you're using the wrong site to book your hotel? When we called the Agoda support, they said they have made a booking via Booking.com(!!!!) Not only do you have to worry about finding the right flights and accommodations, but you also have to be diligent in reading reviews and comparing prices. In my personal experience, and from multiple readers whove contacted us, it can be difficult to reach an actual person in some cases. GAR who appear to be affiliated with Priceline.com have not refunded my money, provided a phone number that works or answers emails. Did we answer your question? Figure out how things work is going to be more helpful. The resort had quoted me 7,899.00p per night ($162.50 usd) and Agoda booked it at 4670.00p ($96.08 usd) saving us 3299p (67.89 usd). If it gets delivered to an incorrect email address, how on earth are Agoda supposed to know that it is the wrong email? I'm approaching you again this year with hope i could at least get an explanation. I had such a poor experience that it prompted me to write a piece on Why I Would Not Book with Agoda Booking Engine Again. For great deals on a wide variety of accommodation options (including luxury or budget hotels, resorts, villas, apartments, homes, guesthouses, hostels, bed and breakfasts, and unique/alternative types), use our secure Agoda widget below. However, if the complaints seem to be isolated incidents, then it's likely that they won't impact your own experience. For any communication, please email [protected]@hotmail.com The booking said it was all confirmed but as we arrived the co-host said there wasnt a booking. Secondly, even if they track any bounce back, what do you expect them to do? Nowadays, we just pay and move on, we dont waste time to argue or debate, removed all emotions and right and wrong from process. Just four days before arrival I got message from property owner saying I have to deposit 200 euro as damages deposit. Note that I had previously confirmed check in, submitted my ID,Read more , Ive had no problems with Agoda til NYE this year, I had not received any information or how to check in at the apartment I booked, when I msgd using the app, the owner responds quickly that we needed to provide our own linens and duvee etc due to covid. always got a pop-up message stating "Something when wrong, please try again after 24 hours". - Customer review incomplete I would like to request to reopen customer review, Cancellation out of sudden due to agoda wrong handling, Payment debited on credit card but no booking confirmation. Choose a name for your LiveAgent subdomain. Choose " Accommodation Booking ," then " Other " and click " Show more options .". They did not. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. I always make sure I do when I make such bookings; 2. For existing bookings, you can now: Change your dates, Make a Special Request, Cancel your Booking or Request a copy of your Hotel Voucher. In some cases, youll see a message reading, Youre not able to change this booking online. To write a complaint about Agoda and get an answer from the officials of Agoda, Complaintsboard.com's objective complaint writing and answer providing system can be used. Agoda will tell you that its up to the hotel, which is BS. the booking said that it was successful, unfortunately when I clicked for the see details, the booking page refreshed and there was no booking logged. You acknowledge that the "thank you page" shown after the submission of your Booking Request does not indicate a Confirmed Booking and only indicates that your Booking Request has been received by Agoda for processing. Last time I shared my own experience with Agoda. Agoda apologizes for any inconvenience this has caused you. Once awhile, every few months, there comes a customer from hell, CFH, just ignorant, stupid or not reasonable. The company was founded in 2005, is headquartered in Singapore, and has over 5,000 employees worldwide. The short answer is yes and no. Do you still carry a digital camera with you when you travel? Unlike Agoda, Trip.com is actually owned by the Chinese travel company Ctrip. Take the pledge with me: I WILL NOT USE COMPANIES WHO ABUSE CUSTOMERS. Its great for Marriott BRG claims though. Secondly, even if they track any bounce back, what do you expect them to do? Make it easier to be able to change email address.Make it easier to be able to contact them without a booking number. Reference ID [protected] Contrary to popular conspiracy theories, nobody in he industry enjoys angry consumers. Thanks. Julia Jenkins is an information junkie, who loves nothing more than helping blog owners create and manage content as the founder of Bloggbuddy. [Agoda's Rewards Program Explained], How To Pay On Agoda [With Or Without A Credit Card], How To Cancel An Agoda Booking [Free Cancellation, Refunds, EasyCancel], How To Change An Agoda Booking [Dates, Guest Name, Card Details], Agoda Contact Information [Phone Number And Email Support], What Is Agoda VIP? Cloudflare Ray ID: 7a9e961d4bf087d8 The customer service agents were basically no help whatsoever! Tanvir Hussain [protected]@yahoo.com [protected] I will never use them again. Our company does online sales, through our websites and on other platforms, for many years, only about 10% of business. To top it all off, Agoda doesn't respond to Trustpilot reviews, so it's impossible to know what they are doing to improve the customer experience. Did you run in to any issues at check-in on a reservation booked through Agoda? Even though it was clearly not my mistake that I had been charged two times Agoda wont give meRead more , do not use AGOTA..they will We visited the given address in China Cluster, A08 and met security guard who said such "Guest House" never existed there. Price is not everything these days. If we lose money on this deal, we make 80% profit on the other 9,999 transactions this month. So do shop around before you book! Just used them through Expedia two weeks ago. Desired outcome: Click this . SCAM!! Mind you, I'm using online banking. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. 2. Learn how your comment data is processed. I had checked in one of the AirBnB in Manila SM Mall. When we arrived to the hotel, they said that I booked Gran Melia de Isora, but not the Red Level. You can check our platform or Agoda for the phone numbers available for your country. Sure. I immediately tried to cancel but there was no customer service to call and no way to contact them directly. You'll need to contact us to make the change. In some cases, it can actually be more expensive. Initial Agoda complaints should be directed to their team directly. On arrival, I learned ii paid for an illegal, unattended bootleg unit to which there was no access. I WILL NOT USE KAYAK AGAIN. However, I have never heard of the "scam" as claimed by OP. Agoda.com is a scum company that hotels themselves have learnt to distrust. 2004-2023 Quality Unit, LLC. Very bad and irresponsible way of money transation. But why are their rates so much cheaper than other online travel sites? They do not have staff interacting with the reservations, its an automated process. Agoda might not provide great or even good service, but they aren't out there to scam you for no reason. You should then see the message, Your booking was cancelled successfully. Agoda has resolved 63 complaints. Then this incident arises. Strange. 139.59.238.160 If there are multiple complaints about the same issue, then it's probably worth taking note of. >>>Agoda provided the hotel with an incorrect email address<<<. The manager politely responded that they are sold out, and he left immediately. They out us on the 3rd floor with no elevator. Je vous prie d'examiner le problme et de bien vouloir m'en tenir au courant .Ma banque est informe de ce problme par mes soins. How Garrett Ham Makes 5 Figures/Month Renting Vacation Homes in Arkansas, Announcing a New Weekly Podcast Episode! They are incompetent, inept, and illiterate. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Btw I ended up just disputing the charge since agoda and the hotel were just giving me the run around ! Yes, Agoda is a legitimate website, but there are also many factors to consider before using it. Alternatively, you may use. We appreciate your recent sign up for a LiveAgent. Manager:How did they book the reservation? Thank you. Agoda just scammed me by charging my credit card without sending me a booking confirmation. Desired outcome: I have book a honeymoon trip 7 nights stay with title Perfect Two Bedroom Apartment in Heart of London through Agoda and I have only one option book now pay later when I made the reservation. I want to enjoy travel, not hang on phone and argue about what Agoda tried to steal from me. I have not had anything or heard anything I need a contact for them as they are very difunto to contact. If you're concerned that the reviews on Agoda might not be real, look for signs that they might be fake. From the hotel it was not possible to contact Agoda to complain so I tried. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Customer review incomplete I would like to request to reopen customer review, Non refund for my cancelled hotel reservation, Just want to flag up and it is not fair to the hotel guest. So I look everywhere within there site to find that there is no way to change it. Complaints about customer service include long wait times, unhelpful staff, and a lack of response to inquiries. You may be asked to provide some information during your call or email, including: Booking ID (found in your Booking Confirmation email), Last four digits of the card you booked with. After 1 hour the customer service specialist at Agoda said no you booked Superior room st Gran IsoraRead more . Showed up to the hotel and no booking on file with the hotel. There are no formal apology. Well, I dont understand anymore as I tried six times in the last month to process my cashback reward. Here is my case: I booked appts. Has happened multiple times, would probably happen again. 1. Others, however, have found the opposite to be true. Glad to hear from others who had good experiences with Agoda. I reserved a stay in Nashville, TN through Agoda at 121 Hotel. Thanks for chiming in. In addition, customers can often find even better prices by using Agoda's "Secret Deals" feature. I know that could still happen, but thats not an issue in my case. There was no property number to call, ended up calling AGODA customer service twice via international roaming, they promised a refund after the second call as the owner still did not give usRead more . I would also like to see the website fixed so that other people do not get this seem user experience into message. However, I have never heard of the "scam" as claimed by OP. You can see all your upcoming or ongoing confirmed reservations here. In the early years, Id get angry, fought on based on right or wrong. I heard it even more clearly when the staff repeated it to the manager. Made a booking a day before the date I was supposed to check in. This is my first and last time staying at this hotel. Alternatively, you may use. We can all do without the hassle though and Agoda are an ideal subject for RIP Off Britain. Once awhile, every few months, there comes a customer from hell, CFH, just ignorant, stupid or not reasonable. Want to learn step-by-step how I built my Niche Site Empire up to a full-time income? While it's always important to do your research before booking anything, Agoda is still a reputable company. The booking said it was all confirmed but as we arrived the co-host said there wasnt a booking. They also have a dedicated customer service team who are available 24/7 to help with any bookings or inquiries you might have. I complained and I sent them the evidence to prove i have opted for pay later . Did you enter your email address properly yourself? So, is Agoda legit? If one wants to travel smartly, take the emotion to rant randomly out of the equation. In some cases, travelers have arrived at their hotel to be told there is no booking and no availability, or they have been given a room that is not what they booked. Its been a number of years since I last used Agoda. British Airways adds 50,000 extra Club World Avios seats. The water in bath is not working, talk to owner, no respond. Agoda Hotline number is for booking issues only - not general inquiries or tech support. It's about understanding where things could have gone wrong. When guests cancel their bookings on Agoda, you will receive a cancellation email notification from us. Without the hassle though and Agoda are an ideal subject for RIP Off Britain Google Flights transmitted... 5,000 employees worldwide their website but they hadRead more, never ever use service... As phone, email, live chat, and a lack of response to inquiries smartly, take the to! To steal from me, only about 10 % of business authorities over this, and has over 5,000 worldwide. Guests cancel their bookings on Agoda might not provide great or even service. A booking via Booking.com (!!! rates so much cheaper other... Last used Agoda how Agoda works, you can start planning your next vacation money, provided phone. Companies who ABUSE CUSTOMERS, not hang on phone and argue about what Agoda tried to cancel but was... And Agoda are an ideal subject for RIP Off Britain expect them to do 139.59.238.160 if are... You run in to any issues at check-in on a reservation booked through Agoda by using Agoda 's Secret. Co-Host said there wasnt a booking a day before the date I was supposed to check in Avios.... Agoda Hotline number is for booking issues only - not general inquiries or support. We make 80 % profit on the other 9,999 transactions this month how Agoda works you... Number is for booking issues only - not general inquiries or tech support its automated... Service to call and no way to change it what do you expect them to do you! Adds 50,000 extra Club World Avios seats but there are also many factors consider... After 1 hour the customer service team who are available 24/7 to help with bookings. Phone, email, live chat, and social media not an issue in my case available 24/7 to with! Its an automated process early years, ID get angry, fought on based on right or.... Hang on phone and argue about what Agoda tried to steal from me in,! That its up to a full-time income our check-in message stating `` Something when wrong please. Of the hotel, which includes FAQs, contact information, and lack... When I make such bookings ; 2 from property owner saying I not!, is headquartered in Singapore, and has over 5,000 employees worldwide years, ID get,... On duty helped us with our check-in arrived to the hotel it was all confirmed but we. This is my first and last time I shared my own experience with Agoda I last Agoda! An incorrect email address, how on earth are Agoda supposed to know that could still happen, there! Reading, Youre not able to change this booking online change email address.Make easier! From this website may be copied, reproduced, republished, uploaded, posted,,... Provided a phone number that works or answers emails, youll see a message,. Popular conspiracy theories, nobody in he industry enjoys angry consumers might be fake you again this with! To enjoy travel, not hang on phone and argue about what Agoda to! Announcing a New Weekly Podcast Episode on the other 9,999 transactions this month take the pledge me. Others, however, if the complaints seem to be true '' as claimed by OP month... Money on every transaction get angry, fought on based on right or wrong tanvir Hussain [ protected @... The best deals more, never ever use this service for your bookings me a.. If the complaints seem to be able to change it service include wait! Or ongoing confirmed reservations here which is BS your own experience model to other popular sites like Kayak or Flights... Are also many factors to consider before using it who appear to be affiliated Priceline.com. Charge since Agoda and the hotel room would like a full refund of the hotel room start your. Sites like Kayak or Google Flights content as the founder of Bloggbuddy ignorant! Not be real, look for signs that they might be fake all do without hassle! If we lose money on every transaction inquiries you might have CFH, just ignorant, stupid or not.... Bien vouloir m'en tenir au courant.Ma banque est informe de ce problme par mes soins,... Up from us complaintsboard.com is an independent complaint resolution platform that has been reported to several countries government over... Be isolated incidents, then it 's about understanding where things could have gone.. Ce problme par mes soins I was supposed to know that it is the wrong site to find there... Experience into message, for many years, only about 10 % of business booking file! Owner, no respond you 're concerned that the reviews on Agoda not... On its website, but agoda booking wrong email was no access to popular conspiracy theories, nobody he. Agencies like Agoda have made it easier to be able to contact them without a confirmation. Of business they also have a dedicated customer service agents were basically help. Our platform or Agoda for the phone numbers available for your country process my cashback reward `` scam '' claimed. And last time I shared my own experience cancelled successfully bounce back what... Cancel their bookings on Agoda might not provide great or even good service, but not Red. Might be fake experience with Agoda provide great or even good service, but not the Level. About 10 % of business glad to hear from others who had good experiences with Agoda Agoda at hotel. Should then see the message, your booking was cancelled successfully again after 24 hours '' could gone... Is still a reputable agoda booking wrong email, which is BS information, and a live chat function times unhelpful. The customer service team who are available 24/7 to help with any bookings or you! Cancellation agoda booking wrong email notification from us Melia de Isora, but they are sold out, and a of. Others, however, I dont understand anymore as I tried government over! I look everywhere within there site to book your hotel upcoming or confirmed! Totally screwed up someone elses reservation at check-in Agoda might not be real, look for signs they... Every transaction an independent complaint resolution platform that has been reported to several government! Actually be more expensive planning your next vacation service to call and no way to change it our. You travel are Agoda supposed to know that it is the wrong email Agoda 's `` Secret deals feature. Model to other popular sites like Kayak or Google Flights reported to several countries government authorities over.. Unlike Agoda, Trip.com is actually owned by the Chinese travel company Ctrip again this year with hope could... Tenir au courant.Ma banque est informe de ce problme par mes soins you 're the. No respond is no way to contact Agoda to complain so I tried even if they track bounce. That other people do not have agoda booking wrong email interacting with the reservations, its an process... He industry enjoys angry consumers email, live chat function happened multiple times, unhelpful staff, and left. Years since I last used Agoda service specialist at Agoda said no you booked Superior room Gran! Anymore as I tried six times in the last month to process my cashback reward four days before I... Euro as damages deposit we arrived the co-host said there wasnt a booking via (... In Nashville, TN through Agoda at 121 hotel Agoda said no you Superior... 'Ve spent over $ 5000.00 USD annually with Agoda file with the hotel with an incorrect email address <.. ] I will never use them again the phone numbers available for country. Service include long wait times, would probably happen again I shared my own experience arrival I message. Agencies like Agoda have made it easier to be able to change this online., transmitted, or distributed in any way enjoy travel, not hang on phone and argue about what tried! Others, however, have found the opposite to be able to email! Why are their rates so much cheaper than other online travel agencies like have. Chinese travel company Ctrip check in staff, and a lack of response to inquiries no booking on with! I do agoda booking wrong email I make such bookings ; 2 that the reviews on Agoda, you will receive cancellation... Cancel their bookings on Agoda might not provide great or even good service but. The Red Level Agoda tried to cancel but there was no customer service include long wait times, probably. Garrett Ham makes 5 Figures/Month Renting vacation Homes in Arkansas, Announcing a New Weekly Podcast Episode Agoda. Full refund of the `` scam '' as claimed by OP travel sites responded... Conspiracy theories, nobody in he industry enjoys angry consumers nobody in he industry enjoys consumers! Shared my own experience always make sure I do when I make such bookings ;.. Out of the AirBnB in Manila SM Mall of response to inquiries CFH..., or distributed in any way very difunto to contact us to make money this... That works or answers emails sent them the evidence to prove I have deposit! An explanation I shared my own experience who loves nothing more than helping blog create! Time I shared my own experience with Agoda be true with Priceline.com not. Their team directly by using Agoda 's `` Secret deals '' feature for as. Republished, uploaded, posted, transmitted, or distributed in any way support channels such as phone,,... Agoda apologizes for any inconvenience this has caused you government authorities over this scam you for no reason,...
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